Support
Frequently asked
How do I add a trip from my booking?
Tap "New trip", choose Scan, and pick a screenshot of your ticket: from the airline app, a boarding pass, or the confirmation email. Check the details, then save.
How do I invite friends to a trip?
Open the trip and tap the person icon on its card. Search for a friend by name (you can invite people who follow you back) and they'll get an invite.
How does the passport fill itself?
Every trip you take adds a country stamp. You can also let JiPro scan your photo library's locations to find countries you've visited. That scan runs entirely on your phone; no photo is uploaded.
How do I export or delete my data?
Go to Settings. "Export my data" gives you a copy of everything we store about you on our servers. "Delete account" hides your account right away and permanently deletes it after 30 days; if you sign in during those 30 days you can choose to restore it. See section 8 of the Privacy Policy for exactly what is deleted.
Something isn't working
Email support@jipro.app with your phone model and a short description or screenshot. We'll take a look.